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Have you had problems with IDrive? Did these steps help fix your issue? Were there useful tools or tricks we missed? Let us know in the comments below. One IDrive alternative we like is Backblaze (read our Backblaze review) for its unlimited plan and streamlined backup process. If IDrive is still having problems, even when you’ve exhausted these tools and spoken to the support team, you might have better luck with another online backup provider. Even if you can’t resolve the problem on your own, the customer support team is there 24/7 through the live chat on the support page. However, if you run into issues, there are tools you can use to fix them. IDrive is an excellent backup service and works almost all the time.

Final Thoughts: Fixing Backup Failure With IDrive The person you end up talking to may need to see your logs, so be sure to have them on hand if you’re choosing to call or use the live chat. The support page has a handful of telephone numbers, a live chat option and a support form that allows you to send the customer support team an email. IDrive’s support team is helpful and available 24/7 through the live chat. Since these can be handy for troubleshooting issues, especially if you end up talking to IDrive support, there’s a button in the desktop client that will take you straight to the logs. Like with most services, the IDrive app saves logs of information. In this case, you’ll need to go through the logs to find more useful information. Simply changing the filename is the best solution.Īlthough you normally get a helpful error message, sometimes you get a generic “backup operation failed” alert with no details. Usually, the file can’t be backed up because the file path is too long, the file name contains invalid characters or the file already exists in your backup.

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You can also get permission errors, where Windows is blocking IDrive from doing something and you need to increase its access level.Īnother common set of problems are related to the file’s name. For example, there’s a “file/folder does not exist” error, which means you’ve deleted a file and you need to update the backup file list. You could encounter actual problems, though, which usually come with error messages in the logs.

To fix this, go to the settings tab and change the exclusions list. IDrive will ignore these files because they’ve been excluded. One issue you may come across when you’re selecting files for your scheduled backups is a red file in the folder structure. Before you troubleshoot, it’s worth double checking where your local backup is being stored and that you’ve selected all the files, folders and other data you want to protect. There are a few reasons you might have issues with your backup, but it’s also possible that something that seems like an error is IDrive running normally.

Review Visit IDrive IDrive Backup Failure Types

How Do I Restart the IDrive Backup Engine?.

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If you want to learn more about this provider, read our full IDrive review. The basic troubleshooting tips and fixes we’ll look at should help with most backup errors across many providers, but we’ll be focusing on IDrive. However, there are tricks to solve these backup failures and ensure your data is safe. Backup providers - even the best of the best - are no exception to this rule. With every piece of software, there’s a risk an unexpected error will occur.

There are several useful ways to fix backup problems.

The logs can be a great way to get more information on the failure.

IDrive is an excellent provider, but backups can fail in a variety of ways.

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In this guide, we’ll show you how to fix an IDrive backup failure and explain why they occur in the first place. However, a backup isn’t as useful if it’s not up-to-date, and a backup failure might put your data at risk. Given how cheap some online backup providers are and how often hard drives fail, it’s no surprise many people want to keep a copy of their data in the cloud.

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